Hi, my name is Emilie and I’m grateful that our paths have crossed!
My mission, and my purpose is to remove the stress technology brings into your life and home; you never have feel helpless again.
Before I tell you about my history, I want to share with you a recent story my father-in-law, Tom, experienced. Tom has a smartphone and one-day, without warning, the email stopped working. Tom made an appointment at the smartphone store, arrived at the appointed time, then was told that his email was the problem, not the phone. The tech guy then walked away from Tom, without helping him or even the basic curtesy of a goodbye. One of the most intelligent and intuitive people I know was made to feel helpless and stupid. Even writing this now, I feel furious on his behalf. Two days later, I came to visit Tom and fixed the email on his smartphone within 10 minutes.
It is wrong how people are treated when technology isn't working correctly. And it is truly unfair that people are treated without respect when they try to seek help. I've been helping people with Technology professionally for 16+ years, but before that I often found myself doing tech support to help my teachers and classmates.
My tech story began at a young age, not with computers, but with the television systems. I loved to climb behind the bookcase and tinker with the wires…it amazed me how I could turn peoples faces blue if I just reversed two wires! In school, I often found myself in the position of of teachers aide, helping other students figure out the technology. In college, tech support was an ideal job for me. I could help fellow students, continue to sharpen my tech skills and study on the side! After several years of working corporate jobs as a Graphic Designer, I found myself again doing Tech Support professionally at a University in San Francisco (this was during the Great Recession). After more than 16 years experience in Tech Support, I find that I can often come up with slightly unorthodox solutions that work. The tech guy who was unable to help my father-in-law, was not looking to help Tom, instead he was looking for something to blame. My goal is never to place blame on a person or a thing, my goal is to find solutions that work for you. Technology is complicated, but it can also enhance your life. And I can help remove the pressure and stress you find technology brings to your life.